Shipping

US Domestic Ground Shipping

Free shipping to all of the United States on purchase $35 and abov. We do not ship internationally.

Rush Shipping

$15 express shipping to all of the United States. We do not ship internationally.

Returns and Exchanges

At AlignerOff, we are committed to providing our customers with high-quality products and exceptional service. In order to maintain the integrity of our products and ensure customer satisfaction, we have established the following Return and Exchange Policy.

1. Defective Products: We take pride in the quality of our products, and we thoroughly inspect each item before it is shipped. In the rare event that you receive a defective product, please contact our Customer Service team within [number of days, e.g., 7 days] of receiving your order. Defective products are eligible for a replacement or a full refund, including shipping costs.

2. No Returns or Exchanges for Non-Defective Items: To uphold the quality standards of our products and maintain fair business practices, we do not accept returns or exchanges for non-defective items. Please carefully review your order before completing the purchase. We provide detailed product descriptions and images to help you make an informed decision.

3. Return Authorization Process: If you believe you have received a defective product, please follow these steps:

a. Contact our Customer Service team at support@aligneroff.com within [7 days] of receiving your order.

b. Provide your order number, a clear description of the defect, and photographic evidence if possible.

c. Our Customer Service team will review your request and provide instructions on the return process if deemed necessary.

4. Return Shipping: For returns related to defective products, we will provide instructions on the return shipping process, and we will cover the shipping costs. Please do not return items without obtaining authorization from our Customer Service team.

5. Refund or Replacement: Upon receiving and inspecting the returned item, we will process a refund or send a replacement, depending on the nature of the defect. Refunds will be issued using the original payment method.

6. Contact Information: For any inquiries or to initiate a return due to a defective product, please contact our Customer Service team at support@aligneroff.com

By completing a purchase with AlignerOff, you acknowledge and agree to adhere to this Return and Exchange Policy.